What is a Chatbot?
Chatbots were invented to automate support tickets, which are tickets that are generated when you have a question or a concern about a company’s products or services. Since consumers ask many of the same questions when it comes to products or services, the chatbots are programmed to recognize those questions and provide answers without any human presence. This is what is known as Artificial Intelligence or AI. AI technology has taken chatbots to a whole new level where the chatbot actually processes its own decision making and provides intelligent responses that suit the questions.
Automation in your business is key to achieving absolute freedom and a chatbot does exactly that! It allows a virtual bot to communicate with your clients instead of a real person. Ask KOSMOS Digital Solutions about AI Chatbots and how you can implement them in your company or organization.